Frequently Asked Questions - We're Here to Help

What are the recommended tours of Boston?
We recommend several tours of Boston. Among these are:

• Old Towne Trolley Tours
• The Boston  Duck Tour 
• Urban Adventours Bike Tour
• Boston by Foot Walking Tours
• Don Quiojote Tours (Spanish language tours of Boston)

Do you have a free hotel shuttle to places in the city?
No. 

Where is the nearest subway station to the Sheraton Boston Hotel?
The two nearest subway stations are the Green Line stations of Prudential station and Hynes Convention Center station. For a detailed map of the MBTA "T" and directions to points of interest around the city visit Boston public transportation map.

Can you recommend any restaurants nearby the hotel?
Please email the concierge desk and it will be our pleasure to email you a list of restaurants within walking distance of our hotel.  

Do you offer free shuttle from Logan Airport?
No, we recommend Ultimate Shuttle for transportation from the Boston Logan Airport for $14 per person. 

How do I get to the Sheraton Boston Hotel from Logan Airport? 
You can take a taxi, public transportation or the Ultimate Shuttle. Please visit Sheraton Boston directions for detailed instructions. Also visit Sheraton Boston airport shuttle for details on the Ultimate Shuttle. 

How far is the closest shopping mall?
The Sheraton Boston features an indoor connection to Shops at the Prudential Center and Mall at Copley Place 

How far are you from Fenway Park? 
Our hotel is about a ten minute walk from Fenway Park. The ballpark is also accessible via subway or taxi cab.

Do you have free internet in the hotel?
At the Link@Sheraton experienced with Microsoft®, guests may browse the Internet, watch a game with friends, borrow a magazine or newspaper, or coffee at Starbucks®. With the Link@Sheraton, Sheraton redefines the lobby experience, allowing guests to seamlessly transition into working remotely, catching up with family, or keeping up with current events.        

In room we offer wireless and wired Internet for $12.95 for each 24 hour period.
 
How much does it cost to park at the hotel?
Sheraton Boston offers guests valet parking for $44 per night until 2pm on the day of checkout. This fee includes in and out privileges. 

Guests can also park at the Prudential Center Garage for $39 for each 24 hour period. Please note that payment for this parking is separate from the hotel and you will be expected to pay each time you exit the garage. 

What is the clearance on your garage/valet parking?
6 feet, valet can take oversize vehicles on a space available basis; the rate for oversized vehicles is $88 per night. 

Where can I rent a car?
Right in our lobby - a fully-staffed Hertz car rental desk is located adjacent to our gift-shop. The direct dial number is 617-267-0395.

What can I do within walking distance of the hotel?
The Back Bay neighborhood has long been one of the most exciting parts of town, and home to Boston's trademark tourist destinations.

• Newbury Street (.2 miles)
• Symphony Hall (.4 miles)
• Fenway Park (.6 miles)
• Boston Public Garden (1.1 miles)
• Boston Common (1.2 miles)

In addition, we are within walking distance of:

• Skywalk at the Prudential Center (.1 miles)
• Mary Baker Eddy Library (.2 miles)
• Boston Public Library (.4 miles)
• Trinity Church (.5 miles)
• Charles River (.5 miles)
• Copley Square (.5 miles)
• South End (.8 miles)
• Museum of Fine Arts (.9 miles)
• Isabella Stewart Gardner Museum (1.1 miles)

How far is Faneuil Hall?
Faneuil Hall is located about two miles from our hotel. It is easily accessible by subway and taxi cab.  

Do you have a swimming pool/gym?
Yes, all guests may access the indoor saline pool and a state-of-the-art fitness center located on the 5th floor.

Do you have free breakfast?
Breakfast is not included in most room rates. Café Apropos offers a full American Breakfast and buffet. Located on the lobby level, Café Apropos is open Monday-Saturday from 6:30am -11:15am and Sunday from 7am -12pm.    

What are the dining options in the hotel?
We offer several on-property dining options

• Side Bar and Grille is open daily for lunch, dinner and cocktails
• Café Apropos is open daily for breakfast
• Starbucks is open daily for a great cup of coffee

Where can I go running nearby the hotel?
We recommend several running routes around the Charles River, easily accessible from the hotel.

Can I have something sent to the hotel before I arrive?  
Yes, all guests are welcome to send packages and letters to the hotel. All incoming packages and faxes are handled through our business center, Penfield's, which is located on our 2nd floor. Handling fees apply to all incoming and outgoing items. For fee information please visit Sheraton Boston shipping 

What is good to do with children in Boston?
Boston has many great places and things to explore with children. We recommend the

• Boston Children's Museum
• The Museum of Science
• The Boston Duck Tours
• The Boston Harbor Islands
• The New England Aquarium
• Boston Harbor Cruises Codzilla (seasonal)
• Fenway Park Tours
• Boston Public Gardens - Swan Boat ride (seasonal)
• Faneuil Hall
• Skywalk at Prudential Center